Purchasing service Of HandHunt

How long will it take for the merchant to ship the ordered goods?

Domestic Taobao sellers generally ship within 3 to 7 days (except for some customized and pre-sale items)

1688 self-operated logistics will ship on the same day (non-self-operated, franchised merchants ship within 3-5 days)

How long will it take for the shipped goods to be delivered to HandHunt?

The HandHunt warehouse is located in Wuhan, Hubei

For shipments from Central China, it usually takes 1-2 working days to arrive. For shipments from the Pearl River Delta, it usually takes 2-4 working days to arrive. For shipments from the Yangtze River Delta, it usually takes 3-5 working days to arrive. For shipments from other remote areas, it usually takes about 5-10 working days to arrive.

Please note that the above time is only an estimate, and the actual time may vary due to weather, traffic and other factors.

Purchasing Disclaimer

HandHunt is committed to eliminating all your worries about international online shopping. In order to ensure that the goods you purchased can be received smoothly, we will have corresponding processing standards for the goods that have arrived. Since Taobao and other similar websites may have illegal commercial practices, please shop with caution; the following special circumstances are deemed to be your consent and follow-up operations. If you have any doubts, please contact the customer service staff to verify when submitting the order.

1. Sensitive goods:

Containing sensitive items such as essential oils, care solutions, lubricants, batteries, glue, etc., in order to ensure your normal delivery, we will take them out for you.

2. Customs policy:

Containing brands, large amounts of liquids\powders, live goods, food\drugs, etc. may be subject to certain shipping risks due to customs policies. If the consequences arise from the above risks, this site is not responsible for customs clearance and bears relevant legal responsibilities.

3. Unable to professionally inspect goods:

If you purchase electrical appliances, brands, tickets, cards, models and other goods, we will not be able to conduct professional (quality, authenticity, integrity, etc.) inspections for the goods you ordered; when the quality inspector inspects the goods, he can only check whether the appearance of the goods is intact and whether the accessories are complete, but cannot turn on the machine to check whether the goods have quality problems.

4. Fragile items:

Containing ceramics, glass products, irregularly shaped products (wipers, car fenders, etc.), etc., the products may be worn and broken during transportation. Please purchase with caution. We guarantee the integrity of the products before delivery, but if the products are damaged during delivery and are judged as fragile by logistics, the losses incurred shall be borne by you.

5. Customized products:

If the order you submit is a customized product, it is recommended that you negotiate with the merchant. Order the product according to your ideas and creativity. After successful negotiation with the merchant, you need to provide the merchant's Wangwang, contact information or code. We cannot conduct professional inspections for such products for you, and the losses incurred shall be borne by you.

6. Deposit order:

Due to the regulations of Taobao sellers, deposit orders cannot be cancelled after being photographed, and you need to follow up the information released by the seller to make up the balance before delivery. If the balance is not paid within the time limit, the deposit will not be refunded.

7. Low seller reputation:

It is recommended that you choose a store with a store reputation of more than three hearts and pay a Taobao deposit to purchase goods. Stores with low merchant credibility and no insurance premiums may have disputes such as sellers not shipping, false shipping, after-sales, and rights protection. You will be responsible for any losses incurred.

8. "CD" and "hand-made" products:

Since "CD" and "hand-made" products have high collection value, in order not to affect the user's collection, the inspection standard for such products is not to remove the plastic bag for inspection. Only the appearance can be inspected for damage, and the details of the internal parts cannot be specifically verified. The risks incurred shall be borne by you.

If the order you submit has the above risks, we will regard you as having read and accepted the above terms. Please be sure to read them carefully. HandHunt reserves all rights of interpretation!

Receipt Inspection Rules:

1. When signing for a parcel, if the outer packaging is found to be severely damaged or other goods that do not meet the delivery requirements, the warehouse staff will directly refuse to accept or return the goods.

2. If your parcel meets the delivery requirements, the warehouse will unpack all parcels for prohibited items after receiving the goods, and then weigh them for storage.

3. If it is found that your goods do not meet the requirements of transportation and air transportation, we will make a special mark on the relevant order to remind you to negotiate the return.

4. If you have not found the warehouse's delivery information within a reasonable domestic delivery time (generally the domestic delivery cycle is 3-5 days), please contact your sender/domestic logistics company or website customer service staff to confirm the status of the goods.

Inspection and warehousing instructions

We will check and inspect the quantity, color, size and other specifications of the goods. After the inspection is completed, the original express box will be removed, and the Pandabuy self-sealing bag will be used to pack the goods and arrange for storage. (Fragile, easy to break, express boxes are used as product packaging boxes, and there are oversized products, etc., and the original boxes are retained. The specific situation is subject to actual operation)

Notes:

a. Color difference, size error, use effect, etc. are not within the scope of inspection;

b. Electrical appliances, digital products, peripheral products and other highly professional products, their quality, model, spare parts, etc. are not within the scope of inspection;

c. "CD" and "hand-made" and "adult products" products, such sealed packaging and with sealing labels or sealing strips are inspected without unpacking. Only the appearance can be inspected for damage, and the details of the internal parts or functional problems cannot be specifically verified;

In addition to the cost of goods, international shipping and customs clearance fees, no other fees will be charged (please purchase value-added services on demand)

Total cost of purchasing on behalf of others = cost of goods + international shipping + additional services + customs clearance fees

Product cost: the selling price of the goods + shipping costs in mainland China (the shipping costs of goods from the seller's location to the HandHunt warehouse)

International shipping costs: the shipping costs calculated based on the weight of your goods, the selected shipping method, and the shipping area

Additional services:

Customs clearance fees: the cost of international customs clearance of the package, generally ￥8.00 (depending on the shipping method)

All statuses of domestic orders

1. Waiting for payment
   1. The purchasing order has been generated and is waiting for payment. You need to complete the payment within 72 hours
2. Under review
   1. The order has been paid successfully and is waiting for the purchase order confirmation
3. Under processing
   1. The order has been assigned to the buyer for review and is ready to be ordered from the seller
4. Ordered
   1. The buyer has successfully ordered from the seller and is waiting for the seller to ship
5. Shipped
   1. The seller has shipped the goods and is waiting for the goods to arrive at the warehouse of XX platform
6. Received
   1. The goods have been delivered to the warehouse of XX platform for signature and are waiting for inspection
7. Inspected
   1. The goods have been inspected and weighed and are waiting for storage
8. Stored
   1. The goods have been stored in the warehouse of XX platform and can be submitted for shipment at any time during the free storage period of the goods
9. To be confirmed
   1. During the ordering process, we have information to confirm with you
10. Make-up payment
    1. The amount paid for the order is lower than the actual amount of the seller. The user needs to complete the make-up payment before the order can be placed normally
11. Partial refund
    1. The amount paid for the order is higher than the actual amount of the seller, and the refund amount is returned by the original route
12. Invalid order
    1. The name and price of the product are inconsistent with what you submitted, there is no picture or description of the actual product, virtual products, prohibited products, etc., are all considered invalid orders
13. Returned order
    1. The user applies to cancel the order or returns the order due to reasons such as the seller or customs policy, and the product payment is automatically refunded to your payment account
14. Returning
    1. The platform has successfully negotiated a return with the seller, and the goods have been shipped to the seller, waiting for the seller to receive the goods and refund
15. Returned
    1. The return refund has been completed, and the return amount has been returned to the user's payment account
16. Exchange in progress
    1. The platform has successfully negotiated an exchange with the seller, and the exchange is being processed
17. Goods abnormality
    1. During the delivery process, other conditions such as lost items occurred

All status of foreign orders

• Already in stock
  • The goods have been stored in the warehouse of HandHunt platform and can be submitted for delivery at any time during the free storage period of the goods
• Destroyed due to expiration
  • The goods have exceeded the storage period or you have voluntarily given up, the order status is set to "overdue" and the goods are destroyed
• Submit freight order
  • The user merges the package and submits the order, waiting for the background to set the package freight
• International freight to be paid
  • The freight amount has been set in the background, waiting for the user to pay the package freight
• To be shipped
  • The international package corresponding to this product has been paid successfully, waiting for the warehouse to pack and ship
• International package has been shipped
  • The international package corresponding to this product has been shipped
• Completed
  • You have received the product
• Domestic return:
  • The package was returned due to domestic security inspection failure and other reasons, and has now been returned to our warehouse
• Customs tax payment
  • After paying the customs tax, continue to send the package
• Customs tax payment
  • Because the user did not pay the customs tax, it has now been returned to our warehouse
• Overseas return:
  • After the package arrived abroad, it was returned due to customs security inspection failure or unsuccessful delivery, and has now been returned to our warehouse
• Return to warehouse:
  • Return to warehouse due to domestic return/customs tax payment failure/overseas return

Method 1: Copying Product Links

Users can first browse on Chinese shopping platforms (Taobao, Tmall, 1688, etc.), copy the link of the desired product, and paste it into the search box on the HandHunt page. The platform will automatically capture the product information.

Method 2: Searching for Products

Users can search for products by name on the HandHunt platform and select from the results on Taobao, Tmall, and 1688.com.

Tips

1. Currently, the platform is applicable to Taobao, Tmall, and 1688.
2. Can't find the item? Try giving feedback to the customer service.

Users can select the color, size, and quantity of the products. If there is any additional information they wish to convey to the seller (such as merchant discounts or seller contact information), they can leave a Tips in the remark section. To place an order immediately, users can select "Buy Now"; if they wish to browse more products and place orders later, they can select "Add to Cart."

Tips

1. Please note that due to certain items being restricted for international shipping, there will be risk reminders.
2. Most products on 1688 have a minimum order quantity. Please refer to the supplier's minimum quantity order.

If the user selects "Buy Now" in the previous step or clicks "Checkout" after selecting products in the "Cart" page, they will be redirected to this page where they can reconfirm the order details and select the final delivery country.

After submitting the order, users will be redirected to the checkout page where they can choose a payment method to complete the payment. Payment options include PayPal, credit cards, WeChat Pay, Alipay, Chinese debit cards, and bank wire transfers.

Tips

● Supports multiple currencies
● Payment methods: PayPal, credit card, WeChat Pay, Alipay, Chinese debit card, bank wire transfer.

HandHunt will contact the seller and purchase the ordered items on the user's behalf.

Tips

During the purchase process, you can contact our customer service for any further details. We will contact you via email or message if needed.

Quality inspections will be conducted, and the items will be stored in the warehouse. Users can verify the inspection information by selecting "Inspected" under the "My Orders" section and clicking "View Inspection Photos."

Tips:

1. After the items arrive at our warehouse, they will undergo a series of quality checks, and photos will be taken for your reference. If you have any questions within 24 hours after we confirm their correctness, please contact us immediately.
2. Products purchased from 1688 have a different set of quality control standards.

From the "My Warehouse" section, select "In Stock," check the items, fill in the shipping details, and submit the order.

HandHunt offers additional services such as package removal, reinforcement, and insurance. Please inform us of any such requirements.

Tips:

We offer additional services such as package removal, package reinforcement, insurance, etc. Please let us know and we will follow your requirements.

Select "Pending Payment" from the "My Warehouse" section to pay for the international shipping fees.

Tips

The international shipping deposit is calculated based on the estimated weight of the product, the selected shipping method, and the destination. The final shipping fee will be based on the package's actual size and weight verified by the shipping company. Any difference between the final fee and the deposit will be refunded to the user's payment account after the product is shipped.

In the "Awaiting Shipment" section of "My Warehouse," items will be consolidated, packaged, reinforced, weighed, and shipped. An international tracking number will be generated accordingly.

Tips

There may be cases of domestic returns due to customs issues such as additional taxes. In such cases, users may be required to pay the additional taxes. If the package is returned to the warehouse due to non-payment of taxes or for safety reasons, and the user still wishes to resend it, they need to handle the matter accordingly in the "My Package" section.

You can check the international logistics status and track the shipping progress of your package under the "Shipped" section in "My Warehouse."

Tips

During international package transportation, accidents can always occur. Such situations include delays, confiscation, taxes, package damage, package loss, etc. The HandHunt platform cannot control or prevent accidents that may occur when your package is in the hands of third-party logistics companies or customs. We also cannot guarantee the service quality of other companies unrelated to the HandHunt platform. However, our goal is to provide the best service to our customers, and we will notify you ahead of time about the shipping conditions for each route or country you choose, and do our best to assist you when problems arise.

If the package is returned to the warehouse due to reasons such as failed delivery, you need to split the package in "My Packages" if you still want to resend it.

The package has been successfully delivered to you. If you have any questions about the package, you can select the relevant package and add after-sales service Tipss.

Tips

We determine whether a product has been delivered based on the logistics delivery to your hands. If you have any disputes with the order, please feel free to contact our customer service team, and we will do our best to assist you.

The packaging of some products on the platform needs to refer to the table below. If it does not meet the requirements, the unconditional return and exchange rules (table) cannot be used.

HandHunt: a bridge between Eastern and Western creativity

Our purchasing platform is committed to providing customers with a diversified product selection similar to Etsy. Not only does the product range fully cover Etsy's various specialty products, it also has a significant advantage in price. We know that many sellers on Etsy will choose to find a stable supply chain in the Chinese market in order to pursue higher cost performance, and 1688 is one of their often chosen purchase channels.

However, unlike purchasing directly from 1688 or other Chinese e-commerce platforms, our purchasing agent platform has the following core advantages:

1. Professional screening and quality assurance

We have a professional purchasing team that conducts strict screening and quality control on every product to ensure that the products sold meet the quality standards of the international market, so that customers do not need to worry about quality issues.

2. One-stop purchasing service

Whether you find your favorite product on Taobao, 1688 or other Chinese e-commerce platforms, just provide us with the link, and our team will respond quickly to purchase and ship, providing you with a convenient one-stop service. .

3. Price advantage

With our in-depth understanding of the Chinese market and rich procurement experience, we are able to provide customers with more competitive prices, making your procurement costs lower and your profits higher.

4. Efficient logistics system

We have a complete logistics system that can quickly and accurately complete the packaging and delivery of goods, ensuring that goods can be delivered to customers safely and timely.

5. Customer Service and Support

We value every customer's needs and feedback and provide a full range of customer service and support to ensure that you enjoy a worry-free shopping experience during the purchasing process.

All in all, Etsy has won the love of consumers around the world for its unique products and personalized shopping experience. HandHunt, on the other hand, brings more choices and benefits to consumers by providing similar products to Etsy at better prices.

Order processing service standards

Third-party buyer company entry and disclaimer

HandHunt purchasing order business is undertaken by high-quality third-party buyer companies. Buyers receive platform training and supervision, provide order purchasing services to HandHunt users according to order processing service standards, provide users with related procurement, domestic after-sales and other services, and accept user supervision. If you have any objections to the services provided by buyers, please contact Pandabuy online customer service for assistance. All purchasing products displayed in the HandHunt purchasing module and search products are not products sold by HandHunt, but are products of third-party shopping platforms. Therefore, HandHunt and third-party buyers are not responsible for obligations and responsibilities related to related products, including but not limited to copyright or intellectual property infringement, and do not bear any legal liability or joint and several liability.

1. "Under review" status You can click "Cancel order" on the corresponding order on the User Center-Purchasing order page, and the product amount will be returned to your account in the original way, and the transaction is completed

2. "Inspected" status, if there is a product quality problem, you can inform the online customer service that you need to exchange or return the product. The buyer will apply for a refund from the seller. After the seller confirms the refund, the corresponding amount will be returned to your account by the original route. It usually takes 3-5 days.